Felt Donut Cat Tunnel Bed | Interactive Zippered Hideout

Refund & Returns Policy

At Store Forte, your satisfaction is important to us. We strive to provide accurate product descriptions and high-quality items. However, we understand that sometimes a product may not meet your expectations. This Refund & Returns Policy explains how returns, exchanges, and refunds are handled, including eligibility requirements and the steps to request them.

Return Eligibility

To be eligible for a return, all of the following conditions must be met:

• The item must be unused, unworn, and in the same condition as received
• All original packaging, tags, and accessories must be included
• A return request must be submitted within 30 days of receiving your order
• No restocking fee is charged

Returns may be denied if items show signs of use, damage, or are missing original packaging or tags.

Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items (if clearly marked at the time of purchase)
• Gift cards, promotional items, or free bonus items
• Items damaged due to misuse, neglect, or improper handling

Return Shipping & Labels

Customer Responsibility

• Customers are responsible for arranging and paying for return shipping unless the return is due to our error
• We strongly recommend using a trackable shipping service to ensure your return reaches us safely

Store Forte Responsibility

• If the return is due to a defective item, damage during delivery, or an incorrect item sent, Store Forte will cover the return shipping cost

Reasons for Return

Defective Item or Our Error

We accept returns if:

• The item arrived damaged
• An incorrect item was received
• The product has a manufacturing defect

In these cases, Store Forte will cover return shipping and offer one of the following:

• A full refund, or
• A replacement item (subject to availability)

Non-Defective / Customer Reason

Returns are also accepted for:

• Change of mind
• Wrong size, color, or style selected

In these cases, the customer is responsible for return shipping costs.

Exchanges

We accept exchanges under the following conditions:

• Items must be unused and in original condition
• Exchange requests must be made within 30 days of receiving the order
• Exchanges are subject to product availability

Shipping Responsibilities for Exchanges

• Customers pay return shipping for exchanges due to personal preference or ordering error
• Store Forte covers shipping if the exchange is due to a defective or incorrect item

Refunds

• Once your return is received and inspected, you will be notified by email
• Approved refunds will be issued to the original payment method
• Refunds typically take up to 10 business days, depending on your bank or payment provider
• No restocking fees are applied

How to Start a Return or Exchange

To begin a return or exchange, please follow these steps:

1. Email our support team at storeforte.help@gmail.com
2. Provide your order number and the reason for the return or exchange
3. Our team will send you return instructions and the return address
4. Ship the item using a reliable courier with tracking

Important: Please do not send items back without contacting us first, as this may delay processing.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us immediately after delivery
• We will provide a prepaid return solution
• A replacement or full refund will be arranged at no additional cost to you